Contact us
The fastest way to reach us is email. We aim to reply within one business day, and always within three.
What to include
To help us answer quickly, please include:
- the email address you registered with;
- if it is about a specific submission, the card type and the amount;
- what happened, and what you would like us to do.
Never email us a gift card code. We do not need it by email — it is entered in the app, and email is not a secure place for it.
Common requests
Delete my account
Email us from the address you registered with, with the subject line Delete my account. We will confirm and remove your account and its data within 30 days. If you have a submission that has not been paid yet, we will settle that first, or tell you why we cannot.
A submission has not been paid
Payouts are usually made within 1–3 business days of acceptance. If it has been longer, email us with the card type and the amount, and we will check the status.
My card was rejected
Tell us the card type and roughly when you submitted it. We will explain what we found. If the card was rejected because the code had already been redeemed, we can tell you when it was checked.
Report a user or a message
You can report content directly in the app from the card or the conversation. If you cannot, email us and include the user's name and what happened.
Something is broken
If the app will not load or you cannot sign in, tell us your phone model, the app version, and what you see on screen. That is usually enough for us to find the cause.
Other
Privacy questions are covered in our Privacy Policy, and the rules for selling a card are in our Terms of Service.